Privacy Policy

Effective Date: 9/15/2024

At Twiblo.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal data in the following ways:

a. Information You Provide Directly

When you use Twiblo.com, we may collect personal information that you voluntarily provide, such as:

• Contact Information: Name, email address, phone number.
• Account Information: Username, password, and other registration details.
• Payment Information: Credit card details and billing addresses (for purchases or services).
• Communications: Any messages or feedback you submit via our contact forms or email.

b. Automatically Collected Information

When you interact with our website, we may automatically collect certain data, such as:

• Usage Information: Pages visited, time spent on pages, and navigation patterns.
• Device Information: IP address, browser type, operating system, and device type.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience (see our Cookie Policy for more details).

c. Information from Third Parties

We may receive information from third-party partners, such as analytics providers, social media platforms, or payment processors.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process transactions, manage your account, and deliver products or services you’ve requested.
• Improving User Experience: To understand how users interact with our website, improve functionality, and enhance your overall experience.
• Communications: To respond to your inquiries, send service-related notifications, and provide updates about Twiblo.com.
• Marketing and Promotions: With your consent, we may use your contact information to send promotional materials, special offers, or newsletters.
• Compliance and Security: To comply with legal obligations, prevent fraud, and enhance the security of our website.
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3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Consent: Where required, we will ask for your explicit consent before collecting and processing your information.
• Contractual Obligation: We process your data to fulfill our contractual obligations to provide you with services or products.
• Legitimate Interests: We may process your data for purposes of legitimate interest, such as improving our website, marketing, and fraud prevention, as long as those interests are not overridden by your privacy rights.
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4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

a. Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, or providing customer support. These service providers are contractually obligated to protect your information.

b. Legal Requirements

We may disclose your personal data if required by law, in response to valid requests by public authorities, or to protect our legal rights.

c. Business Transfers

In the event of a merger, acquisition, or sale of Twiblo.com, your personal data may be transferred as part of the business assets. We will notify you of any such change of ownership or control of your personal data.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: If your information is inaccurate or incomplete, you have the right to ask us to correct or update it.
• Erasure: You may request the deletion of your personal data in certain circumstances ("right to be forgotten").
• Restriction of Processing: You have the right to request that we limit the processing of your personal data.
• Data Portability: You may request a copy of your data in a machine-readable format to transfer it to another service provider.
• Objection: You may object to the processing of your personal data in certain situations, such as for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@twiblo.com. We will respond to your request within the legally required time frame.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When the data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

8. International Data Transfers

Twiblo.com may process your personal data in countries outside of your residence, including countries that may have different data protection laws. If we transfer your data internationally, we will ensure appropriate safeguards are in place to protect your personal data, such as relying on Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Twiblo.com is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information promptly. If you believe that we may have collected data from a child, please contact us at privacy@twiblo.com.

10. Cookie Policy

Twiblo.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. For detailed information on the cookies we use and how you can manage your cookie preferences, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of Twiblo.com after the changes take effect will indicate your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Email: privacy@twiblo.com

We are committed to protecting your privacy and will respond to any inquiries or requests in a timely and transparent manner.

Thank you for trusting Twiblo.com with your personal data!